We’ve been working on players’ reports of offline characters disappearing or losing progress after creation. We identified the issue and are implementing a fix to prevent this from happening again. For the time being, we advise you not to use the same name for your offline characters and online characters, since that is related to this bug.
As we progress, we’ll continue to give you updates. Thank you for all of your bug reports and technical feedback so far. This information has been beneficial as we work to fix these issues and protect the integrity of your experience.
If you encounter bugs, please continue to report them in the Bug Report forum. And if you experience technical issues, please report those in the Technical Support forum.