Failed to authenticate. Please try again

#1 - Jan. 25, 2022, 6:05 p.m.
Blizzard Post

I just installed PTR and I keep getting this error when I try to switch from offline (single player) to online tab in my character screen. At first I had error about you have not logged in the last 30 days so I went to my actual character online. I stop getting that error about 30 days notice however cannot enter PTR realm due this error about failed to authenticate.

Please HELP! I see other streamers on twitch play but I cannot.

I tried to download BETA launcher didn’t help. My launcher is up to date. Also, tried to reinstall D2R PTR but didn’t help.

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Community Manager
#9 - Jan. 25, 2022, 9:03 p.m.
Blizzard Post

Have you completely exited the application and restarted the launcher?